Refund policy

Refund and Return Policy

Business information

AuraKin is operated by Shenzhen Junyueli Technology Co., Ltd. (深圳市君悦励科技有限公司).

Registered address: Room 102, Building C5, Jirui Comprehensive Park, Longhuan 1st Road, Jinglong Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong 518109, China.

Customer support: aurakin31@outlook.com. Preferred contact method: email.

We want your AuraKin order to arrive safely and match what you ordered. If there is a problem with your order, please contact us at aurakin31@outlook.com so we can review the issue and help with the next steps.

Return window

You may request a return within 14 days after delivery for eligible items. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where reasonably possible.

Non-returnable items

Some items may not be eligible for return, including used items, damaged items caused by customer handling, customized or personalized items, final-sale items where clearly marked, and gift cards.

Damaged, wrong, or missing items

If your order arrives damaged, if you receive the wrong item, or if an item is missing, please contact us within 7 days after delivery. Please include your order number and clear photos or video of the item, packaging, and shipping label so we can review the issue.

Return shipping

Unless the issue was caused by an AuraKin fulfillment error or a damaged/wrong item, customers are responsible for return shipping costs. Original shipping fees are generally non-refundable after an order has shipped.

Refund timing

Once an eligible return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Welcome gift promotion

If you receive a new-customer welcome gift with the item price discounted to $0, any shipping cost paid for delivery is generally non-refundable once the package has shipped, unless the package is lost, damaged, or incorrectly fulfilled according to the review above.

How to request help

Please email aurakin31@outlook.com with your order number, checkout email, and a short explanation of the issue. We aim to reply within 1–2 business days.