AuraKin Member Care

AuraKin Member Care

Member care built around gift taste, story cards, and thoughtful service.

AuraKin member care is designed for customers who want more than a transaction: clearer gift guidance, seasonal previews, collectible story cards, and a service record that helps future recommendations feel more personal.

Planned Care Levels

Four service layers

Level 1

Welcome Guest

Start with the new guest welcome path, keep your order history in one account, and receive basic service follow-up.

Level 2

Story Collector

Collect seasonal, Four Gentlemen, and zodiac story cards. Build a personal archive around your Eastern aesthetic preferences.

Level 3

Preferred Member

Receive earlier previews of seasonal drops, gift reminders by occasion, and priority support when availability allows.

Level 4

Private Care

For deeper gift needs, receive more personal custom and sourcing guidance, quoted separately when a special request is involved.

Member level review may consider account activity, eligible purchase history, collection-card participation, service history, and active campaign availability. Benefits are not cash-equivalent and may change by season.

What Members Can Receive

Services that make gifting easier

Gift guidance by occasion

Tell us the recipient, relationship, budget, and feeling you want the gift to carry. We help narrow the direction.

Early seasonal previews

Members may receive earlier previews of limited drops, collection-card themes, and curated gift directions.

Priority care record

When you log in, future support can reference account history, past orders, and previous gift preferences more clearly.

Collectible story archive

Seasonal, Four Gentlemen, and zodiac cards can become a lightweight personal archive around taste and ritual.

How To Use It

Simple path for new members

  1. Create or log in to your AuraKin account before placing an order when possible.
  2. Choose the welcome path or shop eligible items from Gift Edit.
  3. Collect story cards and keep your preferences connected to your account.
  4. For special gifts, use private custom service and include recipient, occasion, budget, and timeline.